Reference

What You Agree To When You Use vip289

Before you open an account or make a deposit via DANA, OVO, or GoPay, these are the terms that govern how vip289 operates and what you can expect from us.

Account eligibility by regionDANA, OVO, GoPay coveredIndonesia-applicable conditionsPolicy contact availableTerms subject to local law

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How Our Legal Conditions Work for You

vip289 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

vip289 operates under terms that are jurisdiction-dependent. If you are accessing this platform from Indonesia — whether through a browser in Depok or via a mobile connection anywhere on the island — your use of the account is subject to local law in the region you

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access from. We do not extend services where local regulations prohibit it. When you register and deposit using DANA, OVO, or GoPay, you confirm that you are eligible under the laws that apply to you. Transactions processed through these wallets are subject to the same account
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terms as any other payment method. Withdrawals are verified against the wallet name on record — the DANA, OVO, or GoPay account must match the registered account name before a withdrawal is released. We may update these terms from time to time. When we do, we
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post the revised version here and note the effective date at the top of this page. Continued use of the platform after a revision means you accept the updated terms. If any clause is unclear, contact us before proceeding — not after a transaction is complete.
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We cannot reverse actions taken under a misunderstood policy.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE IT

Data, Cookies, Security and Your Account Rights

We handle account data with a few clear commitments. Your information is collected to verify identity, process wallet transactions, and maintain account security — not sold to third parties. We use cookies to keep your session active across mobile and browser so you do not get logged out mid-session when switching between your GoPay app and our lobby. Account data is retained for as long as your account remains active and for the period required by the applicable compliance framework in your region.

Data Handling

Account details — name, contact, and wallet identifiers like your registered DANA or OVO number — are used only for verification and transaction processing.

Cookie Use

Session cookies keep you logged in across browser tabs and mobile. You can adjust cookie preferences in your browser settings, though some features may stop working correctly.

Account Security

We require OTP verification on login and wallet-name matching on withdrawal. If you suspect unauthorised access, contact support immediately via live chat.

Your Right to Request Changes

You can request a review of the data we hold on your account. Submit the request through the account help page or by email with your registered account name.

REACH OUR TEAM

Who to Contact for Policy Questions

If something in our legal terms is unclear — a clause about your account, a question about how your GoPay or DANA wallet is handled, or a request to correct your details — our support team is the right first stop. Send a message with your account username and a brief description of the issue so we can route it correctly.

Live Chat Open the chat widget from any page while logged in. Mention your account and the specific policy clause or wallet concern you need clarified.

Email Support Write to our support address with your registered account name, the wallet method in question — DANA, OVO, or GoPay — and a clear description of your request.

Account Help Page Head to the account section after login. Policy-related queries, name corrections, and wallet verification requests can all be submitted directly from there.

Answers to Frequent Policy Questions

These are the questions we get most often about our terms, account rights, and how policy applies to wallet use and account access in Indonesia.

Yes. Access and eligibility depend on local law in the region you are in. Use the platform only where local regulations permit it and you confirm eligibility when registering.

Wallet-name matching is a verification step on withdrawals. It confirms you own the wallet you are withdrawing to. Mismatched names will cause the withdrawal to be held for review.

Yes. Send a request through the account help page or via email with your registered username. We will confirm what data is held and how it is used on your account.

Account data is retained for the period required by the applicable compliance framework in your region. After that period, personal data is removed from active records.

When terms are revised, the updated version is posted on this page with a new effective date at the top. Continued account use after that date means you accept the revision.

Contact support before taking any account action. We cannot reverse completed transactions made under a misunderstood clause, so raise the concern with us first.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoTerms & Conditions InfoFAQ Security Help

What You Agree To When You Use vip289

Data, Cookies, Security and Your Account Rights

Who to Contact for Policy Questions

Answers to Frequent Policy Questions

01 Does Indonesian law affect whether I can use vip289?

02 Why does my DANA or OVO wallet name need to match my account?

03 Can I request a copy of the data vip289 holds on me?

04 What happens to my account data if I close my account?

05 Are these legal terms updated, and how will I know?

06 What if I disagree with a clause in the terms?

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